We want you to be happy with your purchase from TSLAGear. If you’re not satisfied, here’s how you can return your item and get a refund:
- Return Timeframe:
• You have 30 days from the delivery date to return your item. - Item Condition:
• The item must be unused and in the same condition you received it.
• It must be in the original packaging with all tags attached. - How to Return:
• Email us at [email protected] or message us on WhatsApp at +1 458-245-5389.
• We’ll give you a Return Authorization Number and instructions.
• Write this number on the outside of your return package. - Refund Process:
• Once we get your return, we’ll inspect it and process your refund within 7 business days.
• We’ll refund the money to the same payment method you used for your purchase.
• We don’t refund original shipping costs unless we sent you a wrong or defective item. - Exchanges:
• We don’t offer direct exchanges. Please return the item and place a new order for what you want. - Damaged or Defective Items:
• If your item arrives damaged or doesn’t work, contact us within 48 hours of delivery.
• We’ll arrange a replacement or full refund, including shipping costs.
We might not accept returns that don’t follow these rules. If you have questions, please contact us.
Contact Information:
• Email: [email protected]
• WhatsApp: +1 458-245-5389
• Address: Room 801, Ke Sheng Zhi Chuang Building, No. 202 Huaqing Avenue, Qinghu Community, Longhua District, Shenzhen, Guangdong Province, China
Thank you for shopping with TSLAGear. We’re here to help if you need anything!